Connectivity Diagnostic Guide
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If you are experiencing issues with gaining access to the internet the issue could be down to your ISP, your router, or the device you are using.  

Before going to your ISP and shouting at them, it's a good idea to perform some basic Firstline Checks to make sure the issue is actually your connection and not something on site.  In most cases, the issue is likely to be something within your premises so this guide will really help.